We want everyone to receive outstanding care and to help support this we are asking patients and visitors to tell us when they have had an excellent experience at Medway Maritime Hospital. To enable this we have launched a new staff awards initiative called ‘The WOW! Awards. We believe it’s important to identify and reward those individual members of staff or teams who deliver excellent patient experience because this can help to raise our standards further across the entire organisation.
A not-for-profit team, the WOW! Awards help organisations benefit from outstanding customer service by making it easier for our patients to tell us when our staff are doing a great job. This gives staff the recognition they deserve and inspires them and other colleagues to deliver a fantastic service all the time.
“We are aiming even higher to improve the experience patients have when they come to hospital – whether as a patient or visitor and we’d like you to tell us when you’ve had an excellent experience” said Jacqueline McKenna, Director of Nursing.
“Excellent patient experience has always been extremely important to us. Over the last two years, we have been doing lots of work to protect further the privacy and dignity of our patients and to improve our facilities, environments and care, but we realise there is more that we could and should do to improve. Throughout this year we will be working on a number of patient experience activities to do just that.”
How to nominate
Patients and visitors can pick up a nomination form from around the hospital or alternatively, nominate easily online. Nominations are reviewed on a monthly basis by WOW! and hand signed certificates are issued to winners.
More information about The WOW! Awards can be found at www.thewowawards.co.uk
