James was appointed as the substantive Chief Executive of the Trust in April 2019, having acted as interim Chief Executive since November 2018.
James brings more than 20 years’ experience of working in the NHS. He proudly started his career at Medway when he joined as an apprentice in 1996, working with the school health team. James then went on to work in some of the most challenging and prestigious NHS organisations in the UK, including South London Health Care, Barts Health and Great Ormond Street Hospital for Children, before returning to his roots in October 2016 to take on the role of Executive Director of HR and OD.
In July 2017, hospital improvement was included within James’ portfolio, and he was announced as the Deputy Chief Executive in November 2017, formally taking on responsibility for the performance and operational management of the Trust. He then went on to become interim Chief Executive in November 2018.
James is a member of Medway Council’s Health and Wellbeing Board. He was also the inaugural chair of the National HR network, bringing together the UK university teaching hospitals.
Over the past five years, James has been a regular speaker in the UK and internationally on leadership, improvement and employee engagement. He has a passion for leadership development, and the evidence based link between an engaged and valued workforce and better patient outcomes. James has had primary research published on diversity (recognised by the Global Equality Awards 2017), and is constantly seeking ways to improve the way care is delivered by learning from other NHS and non-NHS organisations to ensure good patient experience is fundamental in the way care is delivered. James has previously been a Chartered Advisor with the Advisory Board, an international organisation that uses a combination of research, technology, and consulting to improve the performance of health care organisations and educational institutions, and recently joined the NHS Confederation Leaders Panel.
Academically, he holds a Masters qualification, as well as having undertaken periods of study with the Open University in forensic psychology, finance, and strategy and performance. In 2015 James studied psychology with the University of Cambridge, and in 2020 he undertook a period of study at the University of Oxford, completing the Executive Leadership programme. He also holds chartered membership status with the Chartered Institute of Personnel and Development (CIPD).
James is also the joint Senior Responsible Officer for the Medway and Swale Integrated Care Partnership (ICP).