James brings over 20 years’ experience of working in the NHS, and proudly started his career at Medway as an apprentice in 1996, working with the school health team.
Upon leaving Medway, James went on to work in some of the most challenging and prestigious NHS organisations in the UK, including South London Health Care, Barts Health and Great Ormond Street Hospital for Children, before returning to his roots in October 2016 to take on the role of Executive Director of HR and OD.
In July 2017, hospital improvement was included within James’ portfolio, and he was announced as the Deputy CEO in November 2017, formally taking on responsibility for the performance and operational management of the Trust, ensuring that a robust performance framework is in place and that the effectiveness to deliver quality and lean services is enhanced. James is also the executive lead for the Trusts Transformation Programme, leading 13 workstreams as part of the Better, Best, Brilliant programme, and cost improvement. This responsibility included leading the successful winter resilience programme in 2017/18; engaging system partners and regulators in the day to day management of increased operational demands; particularly for emergency services.
James is a Board member of the Healthcare People Management Association (HPMA) for London, supporting the development of Human Resources professionals across London and surrounding areas, and in 2015, he was the inaugural chair of the national HR network, bringing together the UK university teaching hospitals.
In 2017, James was the executive lead for the local STP in successfully harmonising medical agency pay rates across Kent & Medway. Alongside this work, James successfully led the MFT agency spend reduction plan; resulting in a reduction of £23.5m compared to the previous year.
Over the past 5 years, James has been a regular speaker in the UK and internationally on leadership, improvement and employee engagement. He has a passion for leadership development, and the evidence based link between an engaged workforce and better patient outcomes. James has had primary research published on diversity (recognised by the Global Equality Awards 2017), and is constantly seeking ways to improve the way care is delivered by learning from other NHS, and non-NHS organisations to ensure good patient experience is fundamental in the way care is delivered. This has included ongoing networking and site visits with Barclays Wealth, Disney, Harrods, The Royal Mail, Virgin and Lloyds Bank, as well as being a Chartered Advisor with the Advisory Board; an international organisation that uses a combination of research, technology, and consulting to improve the performance of health care organisations and educational institutions.
Academically, he holds a Masters qualification, as well as having undertaken periods of study with the Open University in forensic psychology, finance, and strategy and performance. In 2015, James undertook a period of study in the field of psychology with the University of Cambridge. He also holds chartered membership status with the Chartered Institute of Personnel and Development (CIPD).