FOI 5821- Spend incurred on translation services

Date: 09 December 2019 to 09 December 2022

I am writing to obtain information relating to the spend incurred on translation services for non-English speaking patients.  The questions are as follows: 

 

For each of the last 3 financial years (2019/18, 2018/17, 2017/16) how much have you spent on the following: 

  1. Translation of written information for patients /carers 
  2. Translation services for patients/carers 
  3. Employment of translators
  4. Employment of advocates for non-English speaking people   

 

and, 6. What are the three most common languages translated? 

  • Request ID:
    FOI 5821
  • Category:
    Trust - Financial Spend (general)
  • Response:

    I am writing to obtain information relating to the spend incurred on translation services for non-English speaking patients.  For each of the last 3 financial years (2019/18, 2018/17, 2017/16) how much have you spent on the following: 

    1. Translation of written information for patients /carers  *Please see below
    2. Translation services for patients/carers *Please see below
    3. Employment of translators *Please see below
    4. Employment of advocates for non-English speaking people *Please see below

    * Medway NHS Foundation Trust regrets that we are unable to answer these questions as this information is not collated separately.  However, we can confirm the total costs for Language Connect are below, but these costs include all interpreter services in any language, as well as Spoken Language Services and BSL interpreters. 

    2018/19: £120,906.14

    2017/18: £134,835.09

    2016/17: £155,124.12

    1. What are the three most common languages translated?  2018/19: Polish, Romanian and Bulgarian

    2017/18: Polish, Bulgarian and Romanian

    2016/17: Polish, Romanian and Slovak