Vivien Bouttell

vivien bouttell
Appointed as a public governor for the Trust in June 2010

Profile

I have 28 years experience in the NHS, with 26 of those being spent at Medway Maritime Hospital. I came here as a ward clerk and later moved to Orthopaedic Service Co-ordinator, Deputy Medical Records Manager, Telecommunications Manager and finally Patient Advice and Liaison Service (PALS) Manager. I retired in 2008 and spent the past two years travelling, sorting out all those when-I-retire jobs in the house and garden and tracing my family tree.

Why I became a governor

I am passionate about improving hospital care for patients. I don’t mean the clinical care, which improves each year as new technology and techniques are used, but the basic care – listening to patients, giving them clear and accurate information, treating them with respect and dignity, and empathising with them.
 
I feel that the vast experience of the Hospital and the NHS I gained over the years, especially in PALS, was too valuable to waste and by applying to become a governor I hoped to be able to use the use the role to influence the Trust to ensure that basic care is not a secondary issue but brought to the forefront.

What I plan to achieve

As a governor I am learning what I can and cannot do, but the short answer would be “as much as possible”. The PALS role was my first privileged position and this is the second. I am very conscious of this and do not intend to waste it.

Special interests

I want to improve care for all patients.