Current written protocols, policies and procedures relating to the conduct of business and the provision of services

• Charging Regimes and policies
• Complaints and other customer service policies and procedures
• Corporate Policies
• Data Protection / records management /Caldicott Guardian
• Estate Management
• Health and Safety
• Human Resources including recruitment and employment policies
• Equality and Diversity policies and the Equality Scheme
• Standing Financial Instructions and Standing Orders
• Responding to Deaths Policy