How we handle your information

We need to obtain personal information about you in order to provide the correct services for you. Below are details on how we look after that information.

When we ask you for personal information, we promise:

  • to make sure you know why we need it
  • to only ask for what we need, and not collect too much or irrelevant information
  • to protect it and make sure no-one has access to it who does not need it
  • to let you know if we share it with other organisations, to give you better public services
  • to make sure we do not hold your information for longer than necessary
  • to not make your personal information available for commercial use without your permission

In return, we ask you to:

  • provide us with accurate information
  • advise us as soon as possible if there are any changes to the information we hold about you e.g. a new address, martial name change etc

This helps us to keep your information reliable and up to date.

You can get more details on:

  • how to find out what information we hold about you, and how to ask us to correct any statement of facts e.g. your name or address is incorrectly spelt any agreement we have with other organisations for sharing information
  • circumstances when we can pass on your personal information without telling you, for example to prevent and detect crime or to produce anonymised statistics
  • our instructions to staff on how to collect, use and delete your personal information
  • how we check the information we hold is accurate and up to date
  • how to make a complaint

When we ask you for personal information, we will keep to the law, including the General Data Protection Regulation. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner’s Office  at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113. Website http://ico.org.uk/

For more information please contact the Information Governance Manager  on met-tr.InformationGovernanceMedFT@nhs.net or call 01634 830000 ext 3210, or the Data Protection Officer on medwayft.dpo@nhs.net

If English is not your first language and you need an interpreter to help you read through this leaflet please ask a member of staff.

If you have a learning disability and feel that you need help understanding the above information then please call us on 01634 830000 and ask to speak to our learning disabilities liaison nurse.

If you need a larger print version of this leaflet please speak to the patient information and pathway co-ordinator 01634 830000 ext 5432