Query about your appointment?

The iconic clocktower at Medway Maritime Hospital with the sky behind it

Contact the Patient Service Centre

Call: 01634 969800

Opening hours

Monday to Friday: 8am to 6pm
Saturday: 9am to 1pm

The Patient Service Centre

The Patient Service Centre is here to help you arrange your appointment at the hospital.

We can help with changing, cancelling or confirming outpatient appointments as well as general enquiries. We will try to answer any queries you have or find the most appropriate person to help you.

 

Your appointment letter

When you call us, please have your appointment letter or NHS number to hand as this will help us answer your query. We normally ask you to verify your telephone contact number and address, so that we keep all your information up to date.

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Appointment Reminder Service

If you have a mobile phone, you can sign up for our telephone reminder service.

Just ask us to set this up for you when you are booking your appointment. You will receive a text and voicemail reminder seven days before your appointment. A second reminder will be sent again three days before your appointment. The text reminder will give you our telephone number and a mobile number, so that you can contact us if you need to rearrange your appointment.

We will contact you on the same day or the following working day to follow up.

If you need to cancel or rearrange your appointment, please let us know as soon as you can.

It is important to do this so that we can offer the appointment slot to someone else. Missed appointments waste NHS resources and money, which could be spent on other areas of patient care.