A first-class welcome at Medway Hospital’s Coffee House

Date: 17 November 2016

Annabelle and Dee holding coffee cups
Coffee Lounge team, from left: Annabelle and Dee

One of the warmest welcomes you will experience at Medway Maritime Hospital is from Annabelle and Dee, the duo who run the Coffee Lounge located in the staff restaurant. Their hospitality and warmth is well-known across the Trust, and has made the café a favourite gathering hub for staff, as well as patients and their families.

If you tell them that you like your tea with just a drop of milk, or your cappuccino with extra sprinkles, Annabelle and Dee will probably remember, and will make it just how you like it on your next visit. Have a favourite sandwich? Tell them early in the day and, if they can, they will set it aside for you. No matter the time of day or how busy the queue, when you arrive at the Coffee Lounge, Annabelle and Dee always have a friendly smile
for you.

Dee has been working at Medway Maritime Hospital since 2008, as part of the catering team, and she regards the Coffee Lounge as much more than simply a place to get a cappuccino.

‘At the end of the day, this is a hospital. Almost everyone who is coming here is a member of staff,
a carer or a patient,’ explains Dee.

‘We want everyone to feel welcomed and special, because you never know what kind of a day they may have had.

‘One of things I enjoy most is welcoming new starters to the hospital. Every year, a new team of junior doctors start, and that’s a chance to meet a whole new group of people. We want this café to be a place they can come after exams or meetings, or a tough shift, to meet up with their colleagues in a friendly and relaxing atmosphere.’

Senior Sister Chandra Elder said, ‘Whenever I come to the café, even during the busiest periods when there is a long queue and a lot of food and drink orders to fill, Annabelle and Dee always take that extra bit of time to be kind and thoughtful. What is really remarkable is how they make it look so effortless.’

The Coffee Lounge is open daily from 8:30am until 5:45pm. Drop in and order a coffee from Annabelle and Dee, who will make it exactly how you want it.

  • Summary:

    The coffee shop in the heart of Medway Maritime Hospital has become a favourite gathering hub for staff, patients and their families.