Trust’s cancer care takes a person-centred approach to every patient

Date: 02 December 2016

Cancer services team
The Cancer Services team

According to Macmillan Cancer Support’s latest statistics, 2.5 million people in the UK are living with cancer, enough people to fill Wembley Stadium 23 times over. The growing number of people being diagnosed and living with cancer shows no sign of slowing, a trend that presents a big challenge to the NHS across the country.

Locally, the Trust’s Cancer Services team have worked with the NHS Intensive Support Team and commissioners to address specific areas that needed improving. Over the past 18 months, Alistair Lindsay, General Manager for Cancer, Haematology & Pathology and his team have worked with business information, the patient service centre, speciality clinicians and management to improve tracking of information about treatment of patients through their care journey, monitor patient pathways to ensure data quality and escalate issues that cause delays in diagnosis or treatment and, above all, ensure that the Trust is providing top-quality care for every patient.

A key area that the team has focused on has been closely following each stage of treatment for individual patients, an area where specially trained multi-disciplinary team (MDT) co-ordinators play an important role. MDT co-ordinators ensure that accurate information about each patient’s care is captured in real time, organising and administering the multi-disciplinary team meetings where diagnoses and decisions on treatment are made with clinical teams across the region, so that every patient is receiving the right intervention at the right time.

‘Along with the improvements to tracking the care of individual patients, we are also increasing the number of clinics, so that patients can be seen as quickly as possible following their initial referral,’ said Alistair. ‘Our booking team and pathway coordinators call each patient to make sure appointment slots are set up within two weeks of initial referral, in line with national cancer waiting time standards. Our team work approach, involving clinicians, specialist nurses, MDT coordinators, social workers, pathway coordinators and booking team, puts the right support around each patient at every stage of their care, ensuring we are delivering the best possible outcomes.’

The Trust‘s Macmillan Cancer Care Unit includes the Lawrence Ward and Galton Day Unit and delivers specialist care and chemotherapy. Additional services for patients include an information centre for patients and relatives, and a tranquil garden.

  • Summary:

    The Cancer Care team ensure that the Trust is providing top-quality care for every patient.