FOI 7347 - Patient communication

Date: 08 June 2022 to 08 June 2025

Do you use any applications or tools to communicate with your patients digitally?

 

I am interested in all aspects of patient communication, but particularly:

 

- Pre- and post-operative communication

 

- eConsent

 

- Outpatients

 

- Emergency Care

 

- Patient engagement at home

 

- Patient satisfaction

 

Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients.

 

Also, do you have performance targets for monitoring patient satisfaction? 

 

If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets.

  • Request ID:
    7347
  • Category:
    Trust - Service Data
  • Response:

     June 2022

    Thank you for your recent request under the Freedom of Information Act 2000.

     

    The information you have requested is as follows:

     

    Do you use any applications or tools to communicate with your patients digitally?

     

    I am interested in all aspects of patient communication, but particularly:

     

    - Pre- and post-operative communication Yes

     

    - eConsent No

     

    - Outpatients Yes

     

    - Emergency Care No

     

    - Patient engagement at home No

     

    - Patient satisfaction Yes

     

    Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients. This comes under the role of Michael Beckett Director of IT and the Associate Director Patient Experience who is not yet in post.

     

    Also, do you have performance targets for monitoring patient satisfaction? As with all NHS Trust’s Medway Foundation Trust are required to deliver the Friends and Family Test with an expected recommend rate of 90% nationally.

     

    If so, please advise of the individual(s) (name and/or job title) with responsibility for monitoring or reporting on these targets? Monitoring patient satisfaction falls under the remit of the Patient Experience team, which report to Evonne Hunt Chief Nursing Officer.