The use of Patients Know Best by Medway and Swale residents to access appointments, hospital discharge letters, and clinic letters has resulted in over 191,000 letters not being printed or mailed, corresponding to carbon savings of 26,167kg. Additionally, since May, patients have used the portal to reschedule or cancel 2,500 appointments.
Siobhan Callanan, Interim Deputy Chief Executive at Medway NHS Foundation Trust, said: “I’m delighted that we are continuing to help make it easier for patients being treated at Medway Maritime Hospital to access important information about their care in a simple and secure way.
“As we mark the portal’s second anniversary, we continue to develop the service further such as introducing more imaging test results, helping patients to manage areas of their own care, easily and conveniently.”
Katie Bettell-Higgins, Head of Customer Success, Patients Know Best said: “It is fantastic to see the continued success and expansion of Patients Know Best in Medway and Swale.
“Patients clearly value digital access, with around 70 per cent of documents read within 48 hours. Adding new features like preoperative questionnaires and a library with post-surgery care advice will not only create a better experience for patients but also increase efficiency and savings for the Trust.”
Find out how to register for Patients Know Best.
