Care Quality Commission (CQC) inspection to take place this week

Date: 28 November 2016

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The inspection will take place on Tuesday, 29 November and Wednesday, 30 November, when the visiting team will ask questions about the quality of services based on what matters most to patients.

The five key questions that the Trust will be reviewed on are:

Is it safe?

Are patients protected from physical, psychological or emotional harm or abuse?

Is it effective?

Are patients’ needs met and is care in line with national guidelines and NICE quality standards promoting the best chance of getting better

Is it caring?

Are patients treated with compassion and dignity, and is care tailored to their needs

Is it responsive?

Are patients getting the treatment or care at the right time, without excessive delay, and are they involved and listened to?

Is it well-led?

Is there effective leadership, governance and clinical involvement at all levels, and is there a fair and open culture which learns and improves listening and experience?

The inspection will give the Trust an opportunity to showcase the excellent work and improvements that have been made since the last inspection, which took place in August 2015, and to demonstrate the steadfast progress that has been made against the objectives set out in the Trust’s recovery plan.

Lesley Dwyer, Chief Executive of Medway NHS Foundation Trust, said: “The inspection is an exciting opportunity for the Trust and we look forward to welcoming the Care Quality Commission (CQC) to Medway. Our staff should be proud of the excellent work that they do and this is a great opportunity to be positive and showcase the work being carried out on a daily basis to care for our patients.

“We have reached some significant milestones since the publication of our CQC report in January. The hospital is safer and more responsive to the needs of our patients. We have also achieved a significant reduction in our patient mortality rate – meaning more patients are now surviving than they did before.

“These two days are absolutely critical for the future of this fantastic organisation. We need to demonstrate to the CQC that we have made sustainable improvements to the care we provide to the people of Kent and Medway.

“I am confident that the CQC will recognise the improvements we have made and that we will finally become a Trust that is no longer in special measures.”

  • Summary:

    The inspection will take place on Tuesday, 29 November and Wednesday, 30 November, when the visiting team will ask questions about the quality of services based on what matters most to patients.