Changes to some services in response to the COVID-19 outbreak

Date: 20 March 2020

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Outpatient appointments

From Monday 23 March, most Outpatient appointments will move to telephone appointments to reduce the number of patients attending the hospital. Patients with a scheduled Outpatient appointment should not attend the hospital, but should expect a call from their consultant or responsible clinician instead.

Wherever possible, telephone appointments will be at the same time and date as the original appointment. Please be aware that calls from the hospital will be shown as an “unknown number” on your phone so we ask you to please accept the call. 

If the consultant or responsible clinician considers that there is an urgent need for a face-to-face consultation following a telephone appointment, then an appointment on the hospital site will be arranged. Patients should only attend the hospital if they have a confirmed appointment following a telephone appointment.

Please do not attend the hospital for your outpatient appointment from Monday 23 March.


Elective and non-urgent surgery

Following the recent instruction from NHS England to suspend non-urgent and elective operations, we will be rescheduling some surgeries and procedures. We are currently in the process of contacting patients to let them know that from Monday 23 March their planned surgery will not be going ahead on the scheduled date, and to advise them of next steps.

Urgent and emergency cases and cancer treatments will be continuing as normal.

We realise that postponing a scheduled surgery is extremely distressing and we are contacting everyone affected as soon as possible. Cancelling non-urgent operations and outpatient appointments will free up staff to undertake training, beds, theatres and recovery facilities ahead of the predicted COVID-19 peak, and we thank you for your cooperation and understanding.


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