Since the 2024 survey results we have:
- Launched two new community support groups to help people living with blood (haematology) cancers such as leukaemia, myeloma and lymphoma, and patients living with advanced bowel and breast cancer.
- Ensured that Cancer Nurse Specialists (CNSs) and the Acute Oncology Team undertake ward visits to provide continuity of care for patients admitted to hospital.
- The Psychosocial Team have increased their attendance at ward rounds to advocate for patients’ needs and support staff where required.
- We’ve used resources from external partners to help patients get the information they need, including Macmillan booklets available in different languages.
- Education and training have been provided to nursing staff across the cancer units, wards, Emergency Department (ED) and Same Day Emergency Care (SDEC) on the effects of immunotherapy treatment and cancer.
In addition, our Cancer Services Team have also undertaken a project in conjunction with NHS England to engage with patients from minority ethnic backgrounds to better understand their cancer care experiences and ensure their voices shape service improvements. This has included working with our primary care colleagues and community and faith-based organisations to raise awareness of the NCPES survey and encourage greater participation from underrepresented ethnic groups.
Louise Farrow, Macmillan Lead Cancer Nurse and Head of Nursing for Cancer Services, said: “I am incredibly proud of all our teams involved in the care of patients with cancer from diagnosis, to treatment and beyond.
“The improvements we are making year-on-year in the areas that are important to patients are ensuring that we are meeting their needs and priorities, and assuring us that we are continuing to provide a positive patient experience.”
For more information about the survey, visit www.ncpes.co.uk.
