Health chief Lord Carter praises staff at Medway NHS Foundation Trust

Date: 08 October 2018

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The government’s renowned efficiency advisor Lord Carter of Coles paid a visit to Medway NHS Foundation Trust and praised staff for their ‘’inspiring’’ and ‘’exemplary’’ commitment to providing the best of care to the people of Medway and Swale.

The House of Lords member and NHS Improvement Non-Executive Director, whose major report into NHS acute hospitals’ efficiency - known as ‘the Carter review’ - was published in 2016, met with staff at Medway Maritime Hospital to discuss the improvements taking place across the organisation.

Lord Carter, accompanied by Hugh Marshall, NHS Improvement Regional Productivity Director for the South Region, was guided through a typical patient’s journey at the hospital in Gillingham, and heard how the Trust is using data more effectively to improve care through the ‘Model Hospital’ portal – a digital information tool born out of a recommendation from ‘the Carter review’.

During his visit, Lord Carter visited the hospital’s Emergency Department to speak to staff and see some of the work taking place, before hosting a Q&A session for senior staff on how the hospital can continue to improve care for patients.

Reflecting on his visit, Lord Carter applauded the Trust’s staff for their ‘’extraordinary professionalism’’. He added:

‘’It was absolutely tremendous to visit Medway and to meet some of the staff, who are incredibly inspiring and show exemplary commitment.

‘’I was really impressed with what I saw, particularly in the Emergency Department, which is one of the best I have visited and is an example of what a good A&E should look like.’’

Lesley Dwyer, Medway NHS Foundation Trust Chief Executive, said:

‘’It was an honour to welcome Lord Carter to Medway – the visit provided us with a great opportunity to share some of the improvements we are making across the organisation and to learn from others as we continue on our way to brilliance.

‘’We know we still have lots more to do to become a brilliant hospital, but it’s clear that we have already done so much to be proud of.’’

  • Summary:

    The government’s renowned efficiency advisor Lord Carter of Coles paid a visit to Medway NHS Foundation Trust and praised staff for their ‘’inspiring’’ and ‘’exemplary’’ commitment to providing the best of care to the people of Medway and Swale.