New online patient engagement portal available in Medway

Date: 06 February 2024

Time: 10:25

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Patients at Medway NHS Foundation Trust are now able to access their own hospital appointments with the launch of a new online patient engagement portal Patients Know Best (PKB).

The Trust joins three other Trusts in Kent and Medway in offering the Patients Know Best portal which aims to support a smoother experience for patients, giving them a single handy place to access their appointment letters and make changes to their upcoming care.

Since the portal’s launch in October 2023, 14,000 new registrations have been made with more than 124,000 people registered to access their healthcare through Patients Know Best across Medway. 

People can use Patients Know Best to view appointments, appointment letters, discharge summaries and more, quickly registering through the NHS app or the dedicated Patients Know Best website for Medway.

In addition, the new portal supports the Trust’s Green Plan by reducing the number of letters sent out, as patients will be able to quickly access vital appointment and clinical information digitally which minimises delays with a reduced carbon footprint.

As the portal develops, patients will be able to view results letters from different specialities such as radiology and endoscopy.

Gavin MacDonald, Chief Delivery Officer said: “I’m delighted we are able to offer Patients Know Best to people in Medway. Introduced by the Trust to improve patient care, it is accessible on a range of devices and at any time.

“Providing the best of care to our patients is a key priority for us and Patients Know Best will allow patients to manage their healthcare records and control who they share information with at all times.”

Chris Marsh, Head of Account Management for Patients Know Best said: ‘We are delighted with the rapid progress which has been made in this deployment, with over 124,000 patients registered in the first month. In parallel with the system going live, the Waiting List Validation functionality has been stood up very quickly, meeting the national priority's tight deadline.

“We look forward to replicating this pace and success in the clinical transformation phase of the project which is already well underway. This will bring around many more benefits for patients and enable cross working opportunities with neighbouring Trusts who are also embracing their patient engagement portal journeys through Patients Know Best."

Registering for Patients Know Best is easy, through the NHS app by downloading it from the App Store or Google Play or logging in through the NHS website. You can also register through the dedicated Patients Know Best site.

Find out more about accessing your health record through Patients Know Best.

  • Summary:

    Patients at Medway NHS Foundation Trust are now able to access their own hospital appointments with the launch of a new online patient engagement portal Patients Know Best (PKB).