Urgent and Emergency care rated ‘Good’ by Care Quality Commission

Date: 24 June 2022

Time: 00:05

CQCGOODNEWS

The CQC noted significant improvements since its previous inspection in December 2020 and rated the service as ‘Good’ overall. The service had previously been rated as ‘Inadequate’.

In the report, inspectors commended staff for managing infection control risks, assessing risks to patients, and acting upon them. They praised the way care was planned to meet the needs of local people and the individual needs of patients. They also reported that staff felt respected, valued, and supported and that they were focused on the needs of patients receiving care.

A number of improvements were made following the CQC inspection of the Emergency Department in December 2020, including:

  • Working with health partners on a collaborative approach to managing demand in the Emergency Department, leading to a reduction in the number of patients waiting in ambulances for longer than 60 minutes
  • Putting processes in place to quickly identify patients who are deteriorating in ambulances so they can be prioritised
  • Increasing reviews of patients waiting to be admitted resulting in greatly reduced waiting times
  • Opening an additional 20 beds in order to cope with demand
  • Instigating a multi-agency approach to increase timely discharge for patients who do not need to be in the hospital
  • Introducing a tailored development programme to improve leadership and culture.

Interim Chief Executive Jayne Black said: “I am delighted that the CQC has recognised the significant improvements that have been made to the way emergency care is provided at the Trust.

“I would like to thank colleagues for their hard work and commitment to delivering these improvements despite a very challenging backdrop of increased demand for services and the COVID-19 pandemic.

“Thanks to their efforts we are now providing more timely and consistent care for patients coming into the Emergency Department.

“We know there is still more that we can do to improve, and we remain committed to providing the outstanding service that the people of Medway and Swale expect and deserve.”

A copy of the full report can be found on the Care Quality Commission’s website at www.cqc.org.uk 

  • Summary:

    The CQC noted significant improvements since its previous inspection in December 2020 and rated the service as ‘Good’ overall. The service had previously been rated as ‘Inadequate’.