Valuing equality and inclusion at Medway

Date: 25 August 2017

Alister McClure, Head of Equality and Inclusion

What has equality and diversity got to do with health? It’s one of those questions like Monty Python’s ‘What did the Romans ever do for us?’ – which for those of us old enough to remember was answered with hundreds of examples. 

When it comes to your healthcare here at Medway, equality and inclusion is about how our staff learn and develop a fuller understanding of the range of life experiences that our patients and their families have. 

The NHS is committed to treat all people, whether patients, family members, staff, volunteers or visitors, with the same dignity and respect as others. 

This means understanding how we can meet the needs of a diverse range of people, and sometimes means making practical changes to the way we work. This can include making sure that disabled people can get to where they need to in the hospital, or that staff know where they can get help with interpretation or translation if a patient needs it. 

Equality and inclusion is also about recognising that some patients come to us having experienced discrimination, harassment or violence, and that they may need assurances that they are respected and safe in hospital. 

This means that, to make the patient experience brilliant for all, we are committed to building the skills and behaviours to create a safe and inclusive working environment, ensuring that staff have the skills to deliver excellent services to our diverse community, and recognising the diversity of our staff so that they feel valued and motivated. 

We also appreciate having feedback from patients and families about their experiences so that we can improve where we need to and recognise where we have done well – so please take the time to give us feedback through the patient forms in reception, or online on NHS Choices.

  • Summary:

    When it comes to your healthcare here at Medway, equality and inclusion is about how our staff learn and develop a fuller understanding of the range of life experiences that our patients and their families have.