Comments about your care

Compliments, comments, concerns and complaints

At Medway Hospital we work hard to deliver the highest standard of care, and are always seeking ways to improve our service.

Comments and compliments

If you have a general comment to make about how we might improve our services or if you have a compliment about the care you have a received from a team or member of staff here at Medway, please use our feedback form to let us know.  

Concerns and complaints

We recognise that there may be occasions when our service does not live up to your expectations. As a Trust we welcome feedback if you feel we could have done better. We look upon concerns and complaints as a way of improving future care for patients and putting things right when things have gone wrong. We are also committed to treating patients impartially and without discrimination or prejudice.

If you have a concern or complaint please, in the first instance, try to raise it immediately with ward or department staff as they will be keen to receive your feedback and have the opportunity to correct any problems immediately. If you remain dissatisfied, you can escalate your concerns to a Matron or Senior Manager who will be happy to listen and assist with any problems or concerns.

Alternatively, if you do not feel satisfied with the above actions and you wish to speak to someone outside the ward / department, then please speak to a member of our Patient Advice & Liaison Service (PALS).