Comments about your care
Compliments, comments, concerns and complaints
At Medway Hospital we work hard to deliver the highest standard of care, and are always seeking ways to improve our service.
Comments and compliments
If you have a general comment to make about how we might improve our services or if you have a compliment about the care you have a received from a team or member of staff here at Medway, please use our feedback form to let us know.
Concerns and complaints
If you have a concern or complaint please, in the first instance, try to raise it immediately with ward or department staff as they will be keen to receive your feedback and have the opportunity to correct any problems immediately. If you remain dissatisfied, you can escalate your concerns to a Matron or Senior Manager who will be happy to listen and assist with any problems or concerns.
Alternatively, if you do not feel satisfied with the above actions and you wish to speak to someone outside the ward / department, then please speak to a member of our Patient Advice & Liaison Service (PALS).