Comments about your care
Compliments, comments, concerns and complaints
At Medway Hospital we work hard to deliver the highest standard of care, and are always seeking ways to improve our service.
Comments and compliments
We would love to receive feedback and learn more about your experience. If you have a general comment to make about how we might improve our services or if you have a compliment about the care you have a received from a team or member of staff here at Medway, please complete our Friends and Family Test and let us know.
We understand that patients and their families often like to recognise the hard work and dedication shown by individual staff members. Please do let us know which member of staff has shown exemplary care. Your comment will be shared with them and also used during their annual appraisal.
Concerns and complaints
If you have a concern or complaint please, in the first instance, try to raise it immediately with ward or department staff as they will be keen to receive your feedback and have the opportunity to correct any problems immediately. If you remain dissatisfied, you can escalate your concerns to a Matron or Senior Manager who will be happy to listen and assist with any problems or concerns.
Alternatively, if you do not feel satisfied with the above actions and you wish to speak to someone outside the ward / department, then please speak to a member of our Patient Advice & Liaison Service (PALS).