What happens next

When we receive your complaint an Investigating Manager (IM) will be allocated and will contact you to discuss how your concerns will be managed.
 
We are working in partnership with other organisations providing health and social care services. If your concerns relate to services provided by other organisations in addition to the services we provide we will, with your consent, contact those other organisations to decide which parts of the complaint each organisation will investigate and who will take the lead in co-ordinating a joint reply.
 
Our aim is to answer your complaint within 25 working days. In some circumstances a complaint may take longer than this to investigate particularly if it involves a joint investigation with other organisations. However we will always keep you informed of progress.