Before you arrive

Admissions letter

The letter you receive from the admissions office or consultant's secretary inviting you to come into hospital explains what you need to do before coming in. Please read it carefully and follow any special instructions you are given. If you don't, your treatment may be delayed. If for any reason you can't come in on the date given in your admissions letter, please ring the contact number given in the letter immediately.

Changes to your personal information

Please help us to keep your information correct by letting us and your GP practice know of any changes to your name, address or your GP.

Hospital travel costs

If you are on a low income, you may be entitled to reclaim your travel expenses. In order to claim, you will need to show proof that you are receiving benefits, such as income support or family credit, and proof of your travel costs, such as tickets or petrol receipts. Please take these to the hospital's general office.

Income support

If you are receiving income support, coming into hospital may affect the rate payable. You must tell your local benefits agency office that you are coming into hospital. Leaflet GL12, available from your local benefits agency office, provides advice and information.

Pensions

If you receive a pension, a relative or friend may cash orders for you while you are in hospital. If you are going to be in hospital for more than eight weeks, you must tell your local benefits agency office.