Visiting times

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Current visiting arrangements at Medway Maritime Hospital

To help keep our patients, staff, and the wider community safe from COVID-19, we have made the difficult decision to continue with some visiting restrictions on some of our wards.

We have systems in place to manage visitor numbers to reduce the risk of COVID-19 being passed to patients and staff. While you will not need to book your first visit to your loved one, you should book further visits directly with ward staff. We would recommend this is done in person on the ward to ensure we are able to discuss any additional restrictions that may be in place .

Other key changes to inpatient visiting are: 

  • Two visitors per patient. 
  • Each visitor can make one daily visit of two hours (visiting slots will be available either between 2pm and 4pm or 6pm and 8pm).
  • A face mask or covering must be worn
  • Visitors should not be unwell, or have any symptoms of illness - particularly COVID-19 symptoms

To ensure that we protect our patients, as well as visitors and staff, from the ongoing risks of COVID-19, appropriate infection prevention and control measures will remain in place for the immediate future.

Please continue to observe these measures while you are on our site. These include:

  • Wearing a mask while you are with us
  • Washing your hands regularly, or using hand gel
  • Not entering the hospital if you have COVID-19 symptoms, unless you require medical care.

Keeping in touch if you are unable to visit

To help keep everyone safe, we have facilitated other ways of keeping in touch with patients such as telephone calls and video messaging. The Trust has a dedicated email address that can be accessed to email your inpatients: medwayft.patientexperience@nhs.net

Visiting patients who are dying

We want to do as much as we can to allow families to spend as much time as they need to with patients who are at the end of their lives. Please speak to the ward manager to discuss how we can support your visits in these circumstances.

Emergency Department ('A&E') and Outpatients

For the Emergency Department and Outpatients, patients can have one person attend with them as the space allows and following discussion with staff. 

A parent or guardian can accompany a child who attends the paediatric Emergency Department.

Adult inpatient wards

We would recommend that you contact the ward before your visit because visiting rules on specific wards are liable to change at short notice. Please be aware that visiting is not permitted on our COVID-19 wards except on compassionate grounds.

Maternity and Antenatal care

Our maternity services have separate guidelines for people who are giving birth, their birth partners and their visitors. You can find them on the maternity services pages here.