Visiting times

Visiting carousel

Current visiting arrangements at Medway Maritime Hospital

Protecting the safety of our patients and those who care for them is our top priority at all times.

Visiting guidelines

To ensure the safe transition of visitors back to the hospital, we have introduced the following guidelines for visitors to maintain the safety for our patients and staff and minimise any risks of transmission of infection relating to COVID - 19

  • All visitors must be symptom free and not under any self-isolation conditions.
  • Most wards are allowing two named visitors to visit (close family or loved ones only). Each visitor is to visit separately for a one hour period of time unless there are exceptional circumstances that will need to be agreed with Ward Manager/Nurse in Charge of the ward in advance by telephone.
  • Additional visitors from the same household or bubble may be allowed in exceptional circumstances, such as patients receiving end of life care or where the visitor themselves needs assistance – this must be arranged with the Ward Manager/Nurse in Charge of the ward in advance by telephone.
  • Most wards are allowing visiting from 2- 8 pm to manage visitor numbers within hospital. Please refer to details below for specific ward visiting times as there are exceptions to this principle.
  • No visiting is permitted on COVID wards, except in compassionate circumstances (such as patients receiving end of life care).
  • All visitors must enter by the main entrance and have their temperature checked. A fresh face mask will be supplied at the hospital entrance.
  • Visitor contact details will be taken and recorded in case of contact tracing.
  • Hand hygiene – all visitors will be instructed on hand hygiene at the main entrance and in the ward environment.
  • Hand hygiene should be performed at the beginning and end of each visit.
  • Gloves are not required for visitors.
  • Visitors who arrive on the ward wearing gloves must remove them to avoid contamination risk and instructed to wash their hands.
  • No children under 16 years are permitted to visit, except in compassionate circumstances. This must be arranged in advance with the nurse in charge of the ward by telephone.
  • Visitors must only visit one patient.

We will continue to keep our visiting policy under review and aligned with national government and NHS guidance.

Keeping in touch if you are unable to visit

To help keep everyone safe, we have facilitated other ways of keeping in touch with patients such as telephone calls and video messaging. The Trust has a dedicated email address that can be accessed to email your inpatients: medwayft.patientexperience@nhs.net

Visiting patients who are dying

We want to do as much as we can to allow families to spend as much time as they need to with patients who are at the end of their lives. Please speak to the ward manager to discuss how we can support your visits in these circumstances.

Ward visiting times

The following wards and units at the hospital have the following visiting restrictions.

Please check on the list below to find out the specific restrictions in place on the ward you are planning to visit.

  • Arethusa ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Bronte ward: 2 - 8 pm – one named visitor (close family or loved one).Only two visitors per bay will be permitted at any one time  Visitors will be asked to complete a symptomatic questionnaire on arrival to the ward.
  • Byron ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Coronary Care Unit (CCU): 2 - 8 pm – two named visitors (close family or loved ones).
  • Emergency Department and Urgent Treatment Centre– one person can accompany the patient whilst they are in the emergency department; they will need to stay with the patient in their cubicle. Visitors are not permitted to accompany patients in the Urgent Treatment Centre.
  • Emerald Ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Galton Day Unit (GDU): Due to the vulnerability of the patients, no visiting is permitted.
  • Harvey ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • High Dependency Unit (HDU): Due to the vulnerability of the patients, no visiting is permitted, except in compassionate circumstances.
  • Intensive Care Unit: This must be arranged in advance with the nurse in charge of the unit by telephone. Please note visiting may not always be possible, however we will endeavour to support on a patient by patient basis.  Visitors without an appointment will not be able to enter the unit.
  • Jade Ward: No visiting is permitted, except in compassionate circumstances.
  • Keats ward: – two named visitors (close family or loved ones).
  • Kingfisher ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Lawrence ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Lister ward: for inpatients only, one visitor (close family or loved one). The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Maternity Department: Please see more detailed guidance below.
  • McCulloch ward: 2 - 6pm – one named visitor for patients in bay A,B,C and side rooms. Due to the vulnerability of patients in D bay no visiting is allowed. As this is a respiratory ward this may be subject to short notice change.
  • Milton ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Nelson ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Oliver Fisher Neonatal unit (NICU): Please see more detailed guidance below.
  • Outpatients: due to social distancing in the waiting areas of outpatients it is not possible to allow outpatients to have an accompanying person. Only those requiring assistance, and children, may bring an accompanying person.
  • Paediatric wards (Dolphin, Penguin and Seahorse): one parent/carer to be resident with the child. The second parent/carer can visit 6am until midnight. It must only be the two nominated parents/ carers. No siblings allowed.
  • Pembroke ward: 2 - 8 pm – two named visitors (close family or loved ones).
  • Phoenix ward: 2 – 8 pm - for non-COVID patients cared for in bays two named visitors (close family or loved ones). For COVID patients cared for in side rooms no visiting is permitted.
  • Sapphire ward: 2 – 8 pm for inpatients only, two named visitors (close family or loved ones). The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Sunderland Day Care Centre: 2- 8pm one named visitor (close family or loved one). Only two visitors per bay will be permitted at any one time. Visitors will be asked to complete a symptomatic questionnaire on arrival to the ward.
  • Surgical Admission Unit (SAU): The ward is not able to support visiting for patients in the assessment unit within the ward.
  • Tennyson: 2 - 8 pm – two named visitors (close family or loved ones).
  • Victory: 2 - 8 pm – two named visitors (close family or loved ones).
  • Wakeley: 2 - 8 pm – two named visitors (close family or loved ones).
  • Will Adams: 2 - 8 pm – two named visitors (close family or loved ones).

Maternity Department:

  • Induction of labour and early labour care - One birth partner can visit if you have been admitted for early labour or induction of labour on the antenatal ward between 8 am and 8 pm
  • Two birth partners throughout labour and birth - Once transferred to a birthing room for labour care either on Delivery Suite or The Birth Place, you may have TWO birth partners.  We kindly request that one birth partner leaves shortly following the birth, the other may stay until transfer to the postnatal ward, usually 2-3 hours after birth, if this is within visiting hours they may remain until end of visiting (8 am and 8 pm)
  • Attending hospital for labour assessment and support - We are happy to support ONE partner when you attend for assessment of labour. Your partner will be asked to wait outside the unit and will be called in by the midwife when they are ready to see you. Your partner can stay with you during the latent/early phase of labour between 8 am and 8 pm if you are admitted to any of our wards. Your partner, if staying, is asked to remain with you as support and avoid leaving and re-entering the area unnecessarily
  • Elective caesarean section - One birth partner may attend with you and accompany you to theatre and remain with you until you are transferred to the ward following delivery; if this is within visiting hours they may remain until end of visiting (8 am and 8 pm)
  • Pearl and Kent ward visiting - One named visitor may attend between 8 am and 8 pm. A second named visitor is permitted to attend between 2 pm and 8 pm. Please note that only one visitor can be present at any time.

 We are unable to support partners staying overnight in the ward areas and children are not permitted.

  • All Ultrasound Scanning Appointments - You may be accompanied by ONE support person who has a negative lateral flow test result within 48 hours of the appointment (home/test centre) registered via the NHS COVID Website.
  • Hospital Antenatal Clinic Appointments - You may be accompanied by ONE support person who has a negative lateral flow test result within 48 hours of the appointment (home/test centre) registered via the NHS COVID Website.
  • Maternity Care Unit (MCU) and Delivery Suite Triage - Please continue to attend unaccompanied
  • Community Antenatal and Postnatal Appointments - Please continue to attend unaccompanied

Please arrive for your appointment at the time stated. If the department is busy you may be asked to wait outside so that social distancing can maintained.

No children are permitted in the maternity department.

Oliver Fisher Neonatal unit (NICU):

Both parents will be permitted to visit any time. No siblings will be permitted to visit.

Families are also able to nominate one named visitor who can visit your baby. This is in addition to your baby’s parents/care givers.

This named person can visit with a parent or care giver, with a small number of restrictions. There cannot be more than two people at the cot side at any one time; this can be both parents/carers or one parent/carer and your named visitor.

The named visitor cannot be changed and must remain the same throughout baby’s stay on NICU. The named visitor is welcome to be with parents/caregivers at any time, with the exception of during ward rounds.