Our facilities

Cafés and shops

A Barista prepares a coffee in our First Rate Coffee Shop

The First Rate Café and Shop

Hospital Main Entrance
Blue Zone
Level 2

Opening times

Monday to Friday: 8am to 8pm
Saturday and Sunday: 8am to 6pm
Bank Holidays: 8am to 4pm

Please note: You can purchase items from our shop between 9pm and 7am using the serving window next to the closed shutters.

A volunteer in the league of friends cafe standing behind a till waiting to serve a customer
Medway League of Friends

The First Rate Café

We serve barista style coffee and drinks as well as a range of hot and cold snacks. Our café area is a great space to take a break, with comfortable benches, tables and chairs for you to use.

Shelves of newspapers, snacks and gifts in our League of Friends shop
Medway League of Friends

The First Rate Shop

We have a wide selection of products on offer:

  • Sandwiches and chilled snacks
  • Crisps and sweet treats
  • Muffins and breakfast bars
  • Fruit
  • Chilled drinks
  • Newspapers, magazine and puzzle books
  • Toys and activities for children
  • Greeting cards and gifts
  • Everyday essentials and toiletries
  • and lots more!
Light green heart on a dark green background

Medway League of Friends

Our café and shop is run by our dedicated team of League of Friends volunteers. They aim to provide funds and support to enhance the care and welfare of patients, staff and other users of health services in the Medway area.

Find out more about our League of Friends

Below Deck Dining

Purple Zone
Level 1

Opening times

Monday to Friday: 7am to 7pm
Saturday and Sunday: 8am to 7pm

Between 12pm and 2pm on weekdays, the area is reserved for staff and emergency services only.

Head of Retail Simon Clark stands smiling with three of his catering colleagues
Breakfast and lunches

Below Deck Dining

We offer a range of items, including vegan and vegetarian options, for visitors to the hospital:

  • cooked breakfast
  • cereals
  • cooked lunch
  • jacket potatoes
  • desserts
  • sandwiches
  • cold and hot beverages
  • fruit
  • snacks and sweet treats.
Below-Deck-Galley
Subs, snacks and coffee

Below Deck Galley

We offer a take away service for visitors to the hospital, serving a range of:

  • subs and sandwiches
  • topped jacket potatoes
  • barista coffees
  • hot and cold beverages
  • snacks and sweet treats.

Vending machines

Snacks and cold drinks are available in the following locations:

Blue Zone

  • Same Day Emergency Care (SDEC) – Level 2
  • MedOCC – Level 2

Green Zone

  • Sunderland Day Case Centre – Level 1
  • Atrium – Level 2
  • Antenatal – Level 2
  • Dolphin Ward – Level 2
  • Outpatients Area 7 – Level 2
  • Outpatients Area 8 – Level 3
  • Delivery Suite – Level 4

Red Zone

  • Emergency Department – Level 2
  • Arethusa Ward – Level 4

Brown Zone

  • Level 1, opposite the entrance to Galton Day Unit

Hot drinks are available in the following locations:

  • Delivery Suite – Green Zone, Level 4
  • Emergency Department – Red Zone, Level 2
  • Atrium – Green Zone, Level 2
  • Antenatal – Green Zone, Level 2
  • Outpatients Area 7 – Green Zone, Level 2