“She held my hand and sang”: Patient-nominated Hospital Hero finalist recognised for exceptional kindness

Alpha ‘Pinky’ Abawag has been shortlisted as one of four finalists for Medway Maritime Hospital’s 2026 Hospital Hero Award – a special honour recognising the dedication and impact of NHS staff, nominated by members of the public.

Pinky, a Senior Clinical Support Worker, who has worked at the Trust since 2014, has been recognised for her compassionate approach and dedication to putting patients at ease, even in the most challenging moments.

The nomination came from a patient with a severe fear of needles, who said Pinky took the time to support her when she felt unable to go ahead with treatment.

The nomination read: “She made time, real, meaningful time, to understand me. She sat beside me, held my hand, and gently sang to me. In a situation that could have been traumatic, she created a moment of calm, connection and kindness that I will never forget.”

The patient described the moment as a turning point, saying Pinky’s “small but mighty act” helped her rebuild confidence and face future treatment with less fear.

Originally trained as a midwife in the Philippines, Pinky brought her skills and experience to the UK, where she now works in the hospital’s Same Day Emergency Care area supporting nurses and doctors with patient care, including observations and blood tests.

But for Pinky, the most important part of her role goes beyond clinical tasks. “Patients don’t come to hospital because they want to, they come because they’re unwell and also maybe frightened,” she said. “If I can help them feel safe, even just by holding their hand or making them smile, that makes a difference.”

Her calm approach, patience and warmth have made her well known among patients, many of whom remember her for her singing, a personal touch she uses to help people relax and feel more comfortable.

She added: “I used to help bring life into the world, and now I care for people at other vulnerable stages of their lives. It’s different, but the compassion you give is exactly the same.”

Despite the recognition, Pinky was surprised to be nominated. She reflects: “I never expected this. I’m so thankful to the patient who took the time to share their experience. It means so much to know that something I did helped them.”

She highlighted that the recognition also reflects the wider team she works alongside every day: “Healthcare is a team effort. I’m proud to be part of such a supportive team, and I share this with them.”

The Hospital Hero Award received 78 nominations this year, each recognising exceptional staff across the hospital. The winner will be announced at a recognition event this month.

Read ‘Auntie Annie’s’ story.

Read Dr Singham’s story.

Read our hospital magazine!

View the latest edition

Join us in making a difference

Get involved