Third party requests for medical records and X-Rays

Solicitors/Insurance/medical companies

Solicitors/Insurance/medical companies acting on behalf of a patient may make an application for access to the patient’s records.
The Trust requires written consent from the patient for the release of copies of the notes.
In some circumstances, the Trust may contact the patient to clarify that they fully understand they will be consenting to the release of their health records to a third party.

Government Benefit Agencies

Requests for information may be made by:
  • Department of Work and Pensions
  • Veterans Department
  • Criminal Injuries Compensation Authority
The Trust requires written consent from the patient for the release of copies of the notes.
A representative of a patient who lacks capacity
The application may be made by:
  • Persons with authority under a Personal Welfare Lasting Power of Attorney
  • Court Appointed Deputy with specific personal welfare responsibilities
  • an appointed Independent Mental Capacity Advocate

What can be requested?

Information to enable the person to make a personal welfare decision when the patient is unable to do so or information required to enable consultation in best interests. This will not necessarily include the whole of the record and should be limited to information necessary to meet their responsibilities under the Mental Capacity Act.
In order to ensure that patient confidentiality is maintained the Trust will require:
  • Evidence of authority to make personal welfare decisions or
  • Evidence of IMCA appointment and
  • Evidence of identity
  • The reason why information is being requested and
  • Exactly (if possible) what information is required

The Police

The Trust’s Data Protection, Confidentiality and Disclosure Policy details the circumstances in which information from patients records can be given to the police.

Other Healthcare Professionals

Other healthcare organisations (NHS and private) may request copies of a patient’s record in order to provide continuity of care for that patient.

How much will it cost?

From 4 July 2016 the Trust will invoice you for payment prior to your records being prepared for disclosure. Once you have paid for your records, we will prepare them for disclosure to you.
Fees are as follows:
Up to 10 pages of records: £10 + £10 for imaging
Up to 25 pages of records: £25 + £10 for imaging
Over 25 pages and images: £50 including imaging
Please send your request to the following postal address:
Information Governance Team
Deceased Records Office
Perimeter Road
Medway NHS Foundation Trust
Medway Maritime Hospital
Windmill Road