Audiology Department
Outpatient Area 6
Medway Maritime Hospital
Green Zone
Level 2
Call: 01634 825041
Our Adult Audiology department provides assessments and rehabilitation for patients with hearing difficulties, tinnitus and/or balance issues.
We are based at Medway Maritime Hospital but also have clinics at the following hospitals:
- Gravesend Community Hospital
- Sittingbourne Memorial Hospital
- Darent Valley Hospital (repair and fitting appointments only)
Audiology referrals for all clinics need to be sent to Medway Maritime Hospital by email or post using the contact details above.
Please ensure your hearing aids are regularly cleaned and maintained. Stretta Aya aids with tubes and tips require yearly tube replacements; all other aids require tube replacements every 6 months.
If you are having difficulties with your hearing aid(s) please see our ‘useful resources’ section below.
Our patients can drop off their hearing aids that are not working or faulty at the Volunteers Desk situated in the main entrance of Medway Maritime Hospital between 9am and 3pm, Monday to Friday.
Place your aid in an envelope for the attention of Medway Audiology, and inside provide your full contact details; name, address, phone number and email address along with a description of the fault. PLEASE DO NOT POST YOUR HEARING AIDS
You will be contacted when these are ready for collection from the Audiology department.
You can also drop them off at the Sittingbourne Memorial Hospital.
If you require further assistance, please email met-tr.audiologymedway@nhs.net or call 01634 825041.
Batteries can be collected from:
- Medway Maritime Hospital (Monday to Friday, 9am to 5pm)
- Sittingbourne Memorial Hospital
- Sheppey General Hospital
- Balmoral Gardens Clinic
- Keystone Centre
- Lordswood Health Centre
- Parkwood Health Centre
- Rainham Healthy Living Centre
- Rochester Health Centre
- Thorndike Health Centre
- Twydall Clinic
- Walter Brice Centre
- HiKent Hearing aid Maintenance Clinics – Find Your Nearest Clinic – click here
For batteries and tubing to be posted to you, please send a stamped addressed envelope (large stamp).
As well as performing hearing aid assessments and reassessments at GP request, the following diagnostic tests are available following referrals from ENT:
- Pure Tone Audiometry
- Uncomfortable Loudness Level Testing
- Tympanometry
- Otoacoustic emissions
- Acoustic Reflex testing
- Speech Audiometry
- Auditory Processing assessments
- Tinnitus Assessments
- Videonystagmography (VNG)
- Caloric Testing
- Auditory Brainstem Response testing
- Visual Reinforcement Audiometry
- Play Audiometry
- Bone anchored hearing aid assessments
Some of the above tests are only performed at Medway Maritime Hospital.
Rehabilitation that we offer:
- Digital behind the ear hearing aids
- Contralateral Routing of Signal (CROS / BiCROS) hearing aids
- Bone Anchored Hearing Aids
- Noise Generators
- Hearing Therapy (For Tinnitus, Hyperacusis, auditory processing disorders and complex hearing losses)
The appointments and devices that we provide are free, however, there is a charge for aids/devices that are lost or damaged due to negligence/neglect.
Audiology clinics run from 8am to 6pm, Monday to Friday.
The audiology team consists of:
The audiology team consists of:
- Head of Audiology
- Clinical Chief Audiologist
- Hearing Therapist
- Senior Audiologists
- Audiologists
- Associate Audiology Practitioners
- Apprentice Audiologists
- Senior Assistant Audiologists
- Assistant Audiologist
- Audiology Co-ordinator
- Receptionists
‘How to’ videos
- How to put in you hearing aid (mould)
- How to remove your hearing aid (mould)
- How to clean the life tube on your hearing aid – Contast or Stretta aids
- How to replace a wax guard – Stretta Aya aids
Other useful information
Signia App
Please note – repair appointments are for repair or maintenance of hearing aids, not for issues with mobile phone connectivity or the signia app.
If you are having phone connectivity or app issues please check your mobile phone is compatible via the link below. You can also try reinstalling the app and re-pairing the hearing aids. See links below for guidance:
- Signia Compatibility Checker – Scan QR Code
- Signia App for Hearing Aids | Download for Android or iPhone
- How to pair Signia hearing aids to an Android smartphone | Signia Hearing Aids (youtube.com)
- How to pair Signia hearing aids to an iPhone or iPad | Signia Hearing Aids (youtube.com)
Additional support / charities
Below are links to other services or charities where you can find additional information and support:
- Support for sensory impairment – Medway Council
- Support for adults who are d/Deaf or deafblind – Kent County Council
- Access to Work: get support if you have a disability or health condition (www.gov.uk)
- Hi Kent | Hi Kent
- RNID – National hearing loss charity
- We are now Tinnitus UK! – Tinnitus UK
- The Deaf health charity – SignHealth
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