A dedicated healthcare worker whose compassion, resilience and kindness left a lasting impression on a patient and her family has been shortlisted for a Hospital Hero Award.
The heartfelt nomination from a grateful relative, was one of 78 received from members of the public as part of this year’s Medway Annual Star Awards. Marina Crockett, a ward hostess from Gillingham, is one of four finalists in the running for the award.
Marina has worked at Medway Maritime Hospital for almost five years including Pembroke Ward, where she cared for the patient whose family nominated her.
The nomination read: “My mother quickly became very fond of Marina. Whenever Marina was on duty, her mood would lift in a way that no medication could replicate. She didn’t just care for my mother’s physical needs; she cared for her as a person.
“Although my mother has since passed away, I will forever be grateful for Marina and the care she provided. She brought comfort not only to my mother but to our entire family during a time when we needed it most.”
Marina joined the hospital as an agency cleaner during the Covid-19 pandemic before successfully applying for a ward hostess role. As a ward hostess, she plays an important part in supporting patients’ nutritional needs, ensuring they are offered food and drinks throughout the day and acting as a vital link between patients, ward teams and catering services.
She said: “I aim to treat all patients the same way. I start by asking about food allergies and intolerances.
“Through personal experience, I’ve come to understand that some people need a little more time and support. During my breaks, I’ve sometimes sat with patients to go through the menu because it’s quite extensive and can feel overwhelming.
“I like to make sure their needs are met to the best of my ability.”
The nomination concludes by describing Marina as “an absolute gem” whose compassion, resilience and unwavering dedication embody everything that care should be: humanity, kindness and professionalism. Alongside recognition for her exceptional care, the family also included a final note of appreciation – Marina makes “an excellent cup of tea”.
Reflecting on being named a finalist, Marina said: “Working for the NHS has been a great experience. I’ve met and worked with some wonderful people.”
Over recent weeks, all Hospital Hero Award finalists have been featured, including Play Specialist ‘Auntie Annie’ Huxtable, Clinical Support Worker Pinky Abawag, and Associate Paediatrician Dr Singham.
The winner of the Hospital Hero Award will be announced on Thursday 16 July as part of a special recognition event.
Read our hospital magazine!
Join us in making a difference